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got a virus, best free removal program?


Borgi

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I downloaded a program that I shouldn't have, and now I have a virus. I got tons of adds that randomly pop up, and everything is twice as slow. My computer won't shut off unless I hold down the power button. So what is the best virus removal program?

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i tried restarting it, and now it wont even turn on. Im on my parent computer right now. It gives me the dell loading thing, then the screen goes black. What is the command key that either puts it in like safe mode or does a full system restore?

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it depends on your computer usualy on the first screen you see, F1,F2, F3 or F11 send you into system restore but those are just the most common that ive seen really depends on your computer.

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well my mom is getting her tech person at work to look at it tommorow, so hopefully it will be fixed...god i have nothing to do at my house now but read and tv...my xbox broke and my laptop

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For a start, if it gets to the Dell splash screen, then it is turning on. (I hear this all the time at work, it bugs the life out of me.) Now, some Dell utilities;

At the Dell splash screen, hit the F12 key repeatedly. This will take you to the boot device menu. If it's a laptop, choose diagnostics from the menu. If it's a desktop, choose "Boot to utility partition."

If you get a message saying "Utility partition not available, strike F1 to continue or F2 to run setup", insert the Dell diagnostics CD you should have received with the system, then restart the system, hit F12 again, and boot to the CD. Choose to run the system diagnostics when presented with the option, then run the express test. This will check all your hardware first of all, to make sure you don't have any hardware issues. If you get any errors, report them here.

If choosing diagnostics takes you to the Pre-boot System Assessment (PSA) screen, let that complete. Report any error codes here.

If you don't receive any error messages, try Safe Mode. Hit F8 at the Dell splash screen, then choose Safe Mode. Logon as normal, and download a free anti-virus program on whatever computer you're using just now, copy it to a CD, flash drive or MP3 player, and try to install the AV program on the system, then run a virus scan. If you can't get to Safe Mode, try Last Known Good Configuration.

Also, when you start the system and it takes you to a black screen, is there any hard drive activity? What model is your system? I can check out the details of it at work and see if we have any other tools available.

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  • 2 weeks later...

how do you go about that?

Usually when you find out you have a virus something will pop up saying, ex: W32.trojan. Most cases you can track it down in the registry and remove all keys and necessary files.

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and with kaspersky, do you recommend the antivirus or the internet security?

I'd go with the internet security, you get firewall, program control, spam protection and plenty of tools all in one suite.

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For a start, if it gets to the Dell splash screen, then it is turning on. (I hear this all the time at work, it bugs the life out of me.) Now, some Dell utilities;

At the Dell splash screen, hit the F12 key repeatedly. This will take you to the boot device menu. If it's a laptop, choose diagnostics from the menu. If it's a desktop, choose "Boot to utility partition."

If you get a message saying "Utility partition not available, strike F1 to continue or F2 to run setup", insert the Dell diagnostics CD you should have received with the system, then restart the system, hit F12 again, and boot to the CD. Choose to run the system diagnostics when presented with the option, then run the express test. This will check all your hardware first of all, to make sure you don't have any hardware issues. If you get any errors, report them here.

If choosing diagnostics takes you to the Pre-boot System Assessment (PSA) screen, let that complete. Report any error codes here.

If you don't receive any error messages, try Safe Mode. Hit F8 at the Dell splash screen, then choose Safe Mode. Logon as normal, and download a free anti-virus program on whatever computer you're using just now, copy it to a CD, flash drive or MP3 player, and try to install the AV program on the system, then run a virus scan. If you can't get to Safe Mode, try Last Known Good Configuration.

Also, when you start the system and it takes you to a black screen, is there any hard drive activity? What model is your system? I can check out the details of it at work and see if we have any other tools available.

mark i didnt even see you posted all this good stuff until now

if i followed i prolly could have saved 95.50

I'm on the laptop now. Thanks for those who posted with help. I am never using LimeWire again.

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it wasn't the midget porn. i scan those thoroughly first.

but i'm looking for something more permanent. i've always hated anti virus software. they've always either bogged down my computer or didn't do anything at all. that and i never have any idea what to get rid of. seems like they almost call everything a virus, so i have a difficult time distinguishing what to delete and what to ignore.

but i'm looking at this one closer if you guys seem to like it. how would you compare it to windows live onecare? it seems like that one might be a little cheaper too.

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  • 11 months later...

I realize that it's been a year since the last post, but I didn't want to start a new topic and thought I would post here as my question relates to anti-virus and anti-spyware software.

I had been using Zone Alarm as my virus and spyware protection for the last 3-4 years and have really liked it. But some of my friends at work suggested that I try other software that are actually better than Zone Alarm. One thing I liked about Zone Alarm was the usage - extremely user friendly, and I like the accept/deny feature that asks you to make the decision and what programs to allow and deny access.

Anyway, couple of software that my friends suggested were Kaspersky and Bit Defender. Which one of these would you suggest? Are they easy programs to use? I read a review on Bit Defender that suggested that it was an extremely easy program to use. I see that MarkB suggested Kaspersky in an earlier post. Do you still feel that it's the best protection out there Mark?

As always, thanks a lot for any suggestions.

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Yeah, just had a trojan on my work computer (re-directing web searches, blocking security software websites, System Restores, software installs, etc.). Ended up using SUPERAntiSpyWare, Spybot - Search and Destroy, and Malwarebytes Anti-Malware (all free). They each found something that the other had left behind, but we're all good now.

Had to rename the installer .exe's as well as the program .exe's to get them to run and install. The trojan was blocking the websites as well, so auto-updates on the programs had to be turned off.

Several hour process, but clean now...I think.

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any of you guys mind posting a link to the previously mentioned? i got something on my dang computer that is re-directing all of my searches so i can't go to any page i look for.

boy i tell you, i'm never suggesting Spy Sweeper. i liked it at first, but it didn't take care of this for me, and the support (or lack there of) is absolutely mind boggling.

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